Privacy Policy

1. Information we collect

• Account information such as name, email address, phone number, authentication identifiers, and profile preferences.
• Booking information such as service type, pickup and destination addresses, dates, times, passengers, luggage, stops, flight details, accessibility needs, and trip notes.
• Location information when you use current-location pickup, live-trip tracking, Find My Driver, safety sharing, or another location-based feature.
• Driver, vehicle, route, ETA, traffic, and trip-status information needed to provide an active ride.
• Payment and transaction information processed by our payment providers. ConveyPlus does not store full payment-card numbers.
• Communications, customer-support requests, ratings, feedback, notification tokens, device type, app diagnostics, IP address, and security logs.
• Medical or mobility notes only when you voluntarily provide them for NEMT or accessibility-related transportation.

2. How we use information

• Create and secure accounts; receive, dispatch, manage, and complete bookings.
• Match trips with drivers and vehicles; calculate routes, distance, traffic-aware ETA, and fare information.
• Provide live GPS tracking, push notifications, receipts, trip history, customer support, safety features, and emergency-contact tools.
• Prevent fraud, investigate safety incidents, comply with law, and improve reliability and accessibility.
• Send marketing only where permitted and with available opt-out controls.

3. Sharing

We share information only as needed with assigned drivers, authorized ConveyPlus dispatch and support personnel, payment processors, mapping and location providers, notification and communications providers, cloud infrastructure providers, professional advisers, insurers, and authorities when required by law. We do not sell personal information.

4. Location and background access

Location permission is requested only for features that need it. You can deny or later change permission in device settings. Live driver/customer location is limited to an active trip and authorized participants. Background location will not be used unless a separately disclosed app feature requires it and you grant permission.

5. Retention and security

We retain information only as long as needed for service, support, safety, fraud prevention, insurance, accounting, tax, dispute, and legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no system can guarantee absolute security.

6. Your choices and rights

You may update account information, control device permissions and notifications, request access or correction, and request account deletion. Visit Account Deletion or email Support@conveyplusdrive.com.

7. Children

The customer app is not directed to children under 13. Transportation for minors must be arranged by an authorized parent, guardian, school, facility, or organization.

8. Contact